Careers

Job Title: Golf Shop Assistant
Department: Golf Shop
Reports to: First-Assistant Golf Professional
Classification: Non-Exempt

SUMMARY

We are seeking an individual who would like the opportunity to grow and further their experience in the Golf Operation.  This is a part-time Golf Shop Assistant position with the opportunity to work in the Golf Shop 1-2 days a week.  A passion for golf and a strong desire to excel are qualifications that are necessary in order for this individual to be successful.  The skills listed below are representative of the knowledge, skill, and/or ability required for this position:

• Strong organizational skills; ability to manage priorities and workflow.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Good judgment with the ability to make timely and sound decisions.

• Creative, flexible, and innovative team player.

• Conservative, professional appearance and demeanor both on and off the grounds of Mayacama.

• Ability to effectively communicate with people at all levels and from various backgrounds.

• Although not a requirement, the candidate would benefit by having some previous experience at another private club or through the PGA Golf Management Program at an accredited University.  

GENERAL

• A Golf Shop Assistant at Mayacama Golf Club is a highly visible employee.  Therefore, appearance and attitude are extremely important criteria.  The Golf Shop Assistant must take pride in his/her appearance, ensuring that they are well dressed and well groomed at all times.  He/She must dress in a conservative manner, avoiding facial hair and excessive jewelry and cologne/perfume.
• The Golf Shop Assistant must keep in the forefront the fact that they not only represent Mayacama Golf Club and its Members and Employees, but also the Game of Golf itself, and thus must conduct themselves accordingly at all times, including time away from the Club.
• The Golf Shop Assistant should be a service-oriented individual, eager to accommodate the needs of our members and guests.

DUTIES & RESPONSIBILITIES

Golf Shop Desk/Registration/Rounds of Golf:

• Coordinate with the Caddie Manager and/or Starter to ensure proper check-in and starting of golfers, including the collection of all appropriate fees, monitoring the proper pace of play and first/tenth tee operation.
• Answering the telephone and Golf Shop email, take accurate messages, book advance starting times, golf lesson appointments, etc.
• Keep up-to-the-minute, accurate records of all golfers on the Tee Sheet in the Golf Shop.
• Maintain a working knowledge of the pace of play, monitoring it throughout the day through communication with the Starter, Outside Services, and Caddie Manager.
• Ensure that the Customs of Mayacama Golf Club are respected and adhered to, including dress code, proper etiquette, etc., by all persons who visit the Club.
• Politely acknowledge and document all complaints regarding pace of play and other on-course situations as they arrive, to the satisfaction of the members, the club, and our guests, and in accordance with the customs of the Club.
• Responsible for accurate record keeping for all Rounds of Golf, Pace of Play, Golf Shop Sales (including green fees, cart fees, and caddie fees) and other revenue received by the Golf Shop, on a daily, weekly, and monthly basis.
• Responsible for following accurate opening and closing procedures.
• Billing for all club repair work performed.
• Communicate daily with the Golf Course Superintendent, Starter, Caddie Manager, Locker Room, and Outside Operations Staff on any special course conditions (golf car availability, lift clean and place, etc.) groups, any course raters who may be visiting, unusual activity, and any course maintenance procedures that may be underway.
• Complete working knowledge of the club handicap system in accordance with the United State Golf Association’s GHIN system. This indicates the timely posting of member’s scores and updating & transmitting system information to the USGA based on their timeline.
• Responsible for daily communication with members regarding club customs and the Rules of Golf.

Merchandising:

• Responsible for the cleanliness and overall appearance of the Golf Shop, including all merchandise display areas.
• Responsible for assisting members and guests with “on the floor” sales help.
• Responsible for filling in-stock merchandise as needed.
• Maintain proper inventory levels of golf clubs, golf balls, golf gloves, and merchandise supplies (merchandise bags/boxes, gift wrap, office supplies, etc).
• Be knowledgeable about the Club’s purchase order system, special order procedures, receiving and pricing procedures, and inventory maintenance program.
• Proper display and knowledge of all products in the Golf Shop.
• Assist in the monthly physical inventory process.
• Responsible for properly ordering and expediting special order requests.
• Keep current on all promotions and club events.
• Maintain accurate records regarding the distribution of demo clubs.

Tournament Operations:

• Be fully knowledgeable about the Club’s Tournament Schedule.
• Coordinate and document entries for Club Tournaments.
• Assist with tournament promotions, including club newsletter promotions, entry forms, all tournament-related printed matter, sign-up and mailings.
• Supervision of Golf Shop Daily Procedures during Tournaments.

KEY COMPETENCIES

Customer Service Orientation

Keep the member as the focal point of all activity; strive to address member needs and concerns.

• Greet members and employees of the club by name, using proper title, i.e., “Mr. or Mrs.” And “Yes Sir or Yes Ma’am”.
• Learn the Established Club Customs.
• Seek understanding of members’ needs.
• Ensure that the setting of the Club is above standard – takes ownership of noted problems.
• Remain calm, polite, and service-oriented when faced with difficult situations.
• Provide professional service to all members and guests.
• Demonstrate respect for members, employees, and vendors.
• Project a professional appearance in dress, speech, and mannerisms.
• Take personal responsibility for resolution of members’ problems – be willing to go the extra mile.

Results Orientation

Seek to excel.  Focus on achieving goals and results, persist or persevere in the face of obstacles.

• Achieve desired results while completing all tasks in a timely and efficient manner.
• Gather information needed to effectively support events and operations.
• Plan and prioritize.
• Take ownership.
• Pay attention to detail.
• Use time efficiently.

Teamwork

Effectively use partnerships and teams to meet work challenges.

• Participate and contributes fully to team goals.
• Shares important information in a timely manner.
• Help others accomplish team objectives.
• Share credit.

Active Learning

Seek new skills and knowledge to increase performance capabilities.

• Take initiative to acquire new skills.
• Learn on the job.
• Provide feedback.
• Seek feedback on performance.
• Share knowledge.

Knowledge of the Business

Demonstrate commitment to the Club’s mission, values, customs, and members.

• Actively work to achieve Mayacama Golf Club’s mission and values.
• Anticipate needs of members, guests, and employees and plan accordingly.
• Understand how the Club works together as a whole.

SCHEDULES & SHIFTS

This position requires approximately 16-24 hours per week, though the individual must be prepared to work more when needed.  This position will require the person to work weekends and holidays as needed.  Basic shifts will be 8 ½ hours per day with a 30-minute lunch break scheduled between the opening hour (7:00 AM) and closing hours (5:30 PM Winter/6:30 PM Summer).

BENEFITS

At Mayacama Golf Club, we are committed to the development of aspiring and motivated staff members.  Accordingly, your Golf Professionals will be available and ready to offer you assistance in your development and training, including progress through the PGA Golf Management or Apprentice Program and ultimately membership in the PGA of America should that be your end goal.  This includes all of the areas listed here in the job description.  That is our commitment and responsibility to the individual, the club, and to the Golf Profession.